call center agents

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Highly effective onboarding for call center agents

SummaryActio re-envisioned the learning experience for a global professional services firm, modernizing and improving an old, outdated, and ineffective onboarding program.The ChallengeOutdated training for a critical customer support role created numerous organizational challenges. Here's a snapshot of the issues:Team member ...

Concierge Call Center Agents Who Advocate for At-Risk Customers

SummaryActio re-envisioned the new hire training experience for Concierge Service Agents just in time for an upcoming hiring surge.The ChallengeThe customer advocate team for a client in the global professional services industry was poised to double in size: in eight ...

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