call center agents

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Highly effective onboarding for call center agents

Actio re-envisioned the learning experience for a global professional services firm, modernizing and improving an old, outdated, and ineffective onboarding program. The Challenge Outdated training for a critical customer support role created numerous organizational challenges. Here's a snapshot of the ...

Concierge Call Center Agents Who Advocate for At-Risk Customers

Actio re-envisioned the new hire training experience for Concierge Service Agents just in time for an upcoming hiring surge. The Challenge The customer advocate team for a client in the global professional services industry was poised to double in size: ...

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