realistic practice

Training Revitalization: Underwriters Learning the Fundamentals

SummaryActio redesigned a new-hire underwriting training process to emphasize case-based instruction with whole-task practice that mirrored real work.The ChallengeA client in international banking needed to improve their underwriting technical skills training process to deliver better-trained underwriters. There were numerous challenges. New ...

Concierge Call Center Agents Who Advocate for At-Risk Customers

SummaryActio re-envisioned the new hire training experience for Concierge Service Agents just in time for an upcoming hiring surge.The ChallengeThe customer advocate team for a client in the global professional services industry was poised to double in size: in eight ...

Designing Authentic Practice

A recent article explores how learning outcomes can be improved by understanding cognitive science behind learning. One learning practice in particular is critical to achieving performance outcomes, creating meaningful practice.Meaningful practice involves tasks in the training experience that require retrieval ...

Job Shock – Training Didn’t Work

When employees complete training, head back to the job, and are surprised by the velocity, complexity, or volume of work, they’re experiencing job shock. Job shock results when training lacks real world context or inadvertently misleads them about the work ...

Benefits of Structured Employee Development

Successful companies are proactive about employee development and use their learning strategy, and tools like a development map to guide employees on their development journey, from on-boarding to successfully performing in-role to preparing for advancement. A development map can be ...

Employee Development Needs Structure

Successful companies are proactive about employee development. And to ensure alignment with and benefit for the business, they account for the entirety of the knowledge, skills, and contexts facing their employees – in short, they know job performance is paramount. ...

Training Revitalization: Underwriters Learning the Fundamentals

Concierge Call Center Agents Who Advocate for At-Risk Customers

Designing Authentic Practice

Job Shock – Training Didn’t Work

Benefits of Structured Employee Development

Employee Development Needs Structure

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