THE CHALLENGE
For a client in the clean energy production industry, the creation and management of issue reports was growing increasingly difficult. Why? The client’s Corrective Action Process (CAP) website was old, slow, and challenging to use.
The client partnered with a third-party technology vendor to rethink the website’s user interface, workflow, and specifications. The next goal: create simple, agile training for both existing employees and new hires to support the iterative development and functionality releases of the new platform.
THE Solution
Actio defined a three-phase development strategy: build brand awareness, capitalize on the market, and build momentum via continued development. We designed a blended learning program that focused on building skills around three learning pillars:
– Brand
– Market
– Sales
We designed a roadmap to guide learners through the development process and designed 66 “micro” eLearning courses. For the courses, we collaborated with the client’s corporate marketing team to include existing marketing assets: e.g., images, graphics, commercials, and videos. This step ensured that the training highlighted brand messaging throughout the program. We also incorporated post-training product, brand, and market coaching from the client’s brand champions, further emphasizing the client’s ongoing support of wholesalers and retailers.
COMPANY PROFILE
Industry: Energy
Function: Corrective Action and Quality
Focus: Technical Skills, Systems Training, Change Management
BIO
This firm is a Fortune 100 company that works in every stage of the energy business: power generation, competitive energy sales, transmission, and delivery. As the nation’s leading competitive clean energy provider, it does business in 48 states, D.C., and Canada. In 2020, its revenues topped $33 billion. This firm employs approximately 32,300 people nationwide.
ACTIO SERVICES
Custom training solutions
