A client in the global food services industry was implementing new technology for restaurant operations. The aim of this transition: 1) to understand restaurant performance more deeply; 2) make data about supply chain, food delivery, waste, and loss more visible; and 3) support better decision-making for leadership. By moving closer to real-time data through the new technology, the client realized that long-standing manager and restaurant work practices required adjustments. What was needed: a fast and role-specific approach that could be easily personalized for training.
A technology partner-led important aspects of the transformation, including the design of an initial performance support model that primarily consisted of role descriptions, job aids, and show-me videos. Actio joined the project to assess the initial model and provide recommendations based on past expertise and current learning research. We reviewed 100+ online resources, offering 12 primary recommendations based on this evaluation. Our recommendations included:
-Aligning training to roles and role-specific performance
-More tightly connecting learning content to real-world work scenarios
-Realigning specific content from performance-support to instructor-led and eLearning modalities
-Minimizing distracting elements of the gamification strategy
Specialty: Fast Food
Function: Owner operators and restaurant managers
Focus: Learning strategy
Output: Learning experience, blended learning, technical skills
This firm is the world’s leading global foodservice retailer with over 39,000 locations in over 100 countries. More than 90% of their restaurants worldwide are owned and operated by independent local business owners.