Leverage on the job training, performance support and gamification strategies to support new store technologies

THE COMPANY: MCDONALDS

McDonald’s is the world’s leading global food service retailer with over 37,000 locations in 120 markets around the world. Over 90 percent of McDonald’s restaurants worldwide are owned and operated by independent local business men and women.

THE CHALLENGE

Traceable Change, a McDonalds technology partner, led important aspects of this technology transformation, including designing an initial model of performance support consisting primarily of role descriptions, job aids, and show-me videos.